Last Updated: Oct 12, 2026

Welcome to Auto Alert! These Terms of Service (“Terms”) govern your use of the Auto Alert roadside assistance mobile application and related services (collectively, the “Services”) operated by Cloud10 Technologies Ltd. (“Auto Alert,” “we,” “us,” or “our”).

By creating an account or using our Services, you agree to these Terms. If you do not agree, please do not use the application.

1. Our Services

Auto Alert connects drivers with third-party roadside assistance service providers (such as towing, tire changes, fuel delivery, battery jump-starts, and lockout services). Auto Alert acts as a technology platform to facilitate these requests and does not directly provide emergency vehicle repair or towing services.

2. User Eligibility & Accounts

  • Age Requirement: You must be at least 18 years old and hold a valid driver’s license to request services.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
  • Accurate Information: You must provide accurate vehicle, location, and payment details when submitting a service request.

3. Service Requests & Safety

  • Response Times: Estimated arrival times are provided for convenience only and may vary due to traffic, weather, location, or provider availability.
  • Safety First: Ensure your vehicle is in a safe location while awaiting assistance. In case of immediate physical danger, contact local police or emergency services immediately.
  • Waiting & Availability: You or an authorized representative must remain with the vehicle when the service provider arrives. If you are unreachable or absent, service may be canceled and a call-out fee applied.

4. Payments & Cancellation Policy

  • Pricing: Upfront pricing will be shown before you confirm a service request. 
  • Cancellations: Cancellations made after a service provider has dispatched are only eligible for a partial refund.
  • Refunds: Refund requests for incomplete or unsatisfactory service must be submitted through app support within 24 hours of the incident.Depending on the circumstances, Auto Alert may provide
    • A full refund
    • A partial refund
    • Auto Alert Wallet credit, or a credit card refund.
    • Another reasonable remedy.

5. Limitation of Liability

Cloud10 Technologies Ltd. connects you with independent third-party service providers. We are not liable for vehicle damage, delays, or injuries resulting from services rendered by third-party dispatchers or towing operators. To the extent permitted by law, our total liability is limited to the amount paid for the specific service call.

6. Privacy Policy

We collect real-time location data, contact details, and vehicle information strictly to fulfill assistance requests and improve our Services. Your personal data is managed in accordance with the Auto Alert Privacy Policy.

7. In-App Routing

All communication during an active booking is designed to route through the app’s built in messaging functionality.

8. Anti-Circumvention

Service Providers are strictly prohibited from bypassing the Auto Alert platform to solicit, arrange, or accept direct private payments from customers introduced through our network. Any attempt to take an active Auto Alert dispatch offline or cut out the platform’s payment ecosystem will result in immediate contract termination and permanent deactivation.

9. Non-Solicitation of Customers

Service Providers shall not use customer contact information or location data obtained via Auto Alert for any purpose other than completing the assigned dispatch. Handing out private business cards, promoting independent towing services, or pitching private memberships to Auto Alert customers is strictly forbidden.

10. Termination of Services

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause or notice, including if you violate these Terms or misuse the platform.

11. Contacting Support

If you need assistance with an active request, have billing inquiries, or wish to report an issue, you can reach our support team through the in-app support section.

12. Contact Us

For questions regarding the Terms of Service please contact us at:

Cloud10 Technologies Ltd. / Auto Alert

Email: help@cloud10ux.com

13. Governing Law

These Terms are governed by and construed in accordance with the laws of The Commonwealth of The Bahamas. Any applicable statutory rights or remedies, disputes arising from or relating to these Terms or the Services shall be addressed in accordance with the applicable laws and legal procedures of The Bahamas. Nothing in these Terms prevents a consumer from exercising a statutory right or remedy that cannot lawfully be excluded, restricted, or waived.

14. Governing Law

By submitting content through the Services, including feedback, reviews, ratings, photographs, comments, suggestions, or other contributions (“User Content”), you remain responsible for the content that you submit.